ABOUT

• TPDP

  Dear Subscribers, Customers,

  CloudCell web site (www.cloudcell.com.tr),It belongs to CloudCell Telekomünikasyon A.Ş. and the information security of our customers visiting this address is of great importance for CloudCell.

  CloudCell Telekomünikasyon A.Ş. as, considering the safety of our valued customers; We would like to inform you about the "Personal Data Protection Law" regarding personal data, in order to protect fundamental rights and freedoms, especially the privacy of private life.

  WHICH DATA IS PERSONAL DATA AND IS PROTECTED UNDER WHICH LEGISLATION?

  Personal data in accordance with the Law on Protection of Personal Data No. 6698 (“KVKK”); means any information relating to an identified or identifiable natural person.

  Relating to an identified or identifiable person; Identity information (name, surname, TR Identity Number, gender, place and date of birth, marital status, identity document sample, photo), Contact Information, Special Quality Personal Data (health data, association-foundation-union membership, etc.), Subscription Information, Network, Traffic, Location Information (your traffic data such as connection to the system and exit date-time information regarding internet access, date-time information of calls and messages, call duration, source and destination information, other connection information; information about the device and the location information of the device in question, your usage data generated by the use of services and products, and the technical data necessary for the provision of services), Service and Product Usage Information (your preferences, habits and other usage information regarding the use of services and products; www.cloudcell In cooperation with CloudCell itself or third parties, especially .com.tr, service provision, usage Your behavioral information and cookies on the website and mobile applications created for the promotion or promotion; data types such as device, network, network, application, location and usage information that can be collected through mobile applications), your Payment Information, etc.

  Your personal information is provided by us only with your knowledge. Your personal information recorded by us with your knowledge is protected and will continue to be protected by CloudCell.

  We would like to emphasize the necessity of not sharing your passwords with anyone in order to ensure your information security.

  Your personal data; It can be processed within the framework of the Law on the Protection of Personal Data No. 6698 (“KVKK”), the Electronic Communications Law No. 5809, the Information Technologies and Communication Authority, the regulations of the Personal Data Protection Authority and other legislation; In accordance with the relevant legislation, our Company takes all technical and administrative measures to ensure the appropriate level of security in order to prevent your personal data from being processed unlawfully, to prevent unlawful access and to ensure its preservation.

  PROCESSING PERSONAL DATA AND PURPOSE OF PROCESSING

  CloudCell can process your personal data within the scope of the information below, in accordance with the legislation, within the scope of KVKK and related legislation.

  On our website, we may provide links to other Web sites not operated by CloudCell. If you visit any of these Web sites, you should review that site's privacy and other policies. We state that Sarıböğürtlen Telekomünikasyon A.Ş. is not responsible for the policies and practices of other companies.

  Finally, we remind you that it is possible for CloudCell to change their privacy policies, so we recommend that you regularly check our Clarification Text on Privacy Policy and Personal Data Protection Law.

  Pursuant to article 4 of the KVKK;

  • (1) Personal data shall only be processed in compliance with procedures and principles laid down in this Law or other laws.
  • (2) The following principles shall be complied within the processing of personal data:
    • a) Lawfulness and fairness
    • b) Being accurate and kept up to date where necessary
    • c) Being processed for specified, explicit and legitimate purposes
    • ç) Being relevant, limited and proportionate to the purposes for which they are processed
    • d) Being stored for the period laid down by relevant legislation or the period required for the purpose for which the personal data are processed

  Your personal data; requesting our services and products, establishment and delivery of the service, continuity, termination of subscription and other post-subscription transactions, prevention and detection of situations such as interconnection, irregularity, abuse and fraud, checking the accuracy of the identity information and documents you have declared to our company, and your Subscription Agreement. besides, keeping your identity sample and other information and documents that must be kept as per the relevant legislation, providing you with better services and conducting analyzes and studies for product and business development within the scope of technological advances/improvements, providing customer services, realizing your requests, finalizing your complaints and informing them, researching and measuring customer satisfaction, trends and loyalty of subscribers/consumers, awards, raffles, contests, gifts, thanks, celebrations, reminders, brand collaborations, activities to inform about innovations of our company and information, credit and examination, management of risk for collection and prevention and detection of all kinds of malicious use, declaration/recording of personal data for the purpose of obtaining information about our services, products and services, and purchasing, In order to provide you with a better service, training and development of our employees, fulfillment of legal obligations in the relevant legislation with regulatory and supervisory institutions, official authorities and sharing necessary information for audit activities, location in case of using the mobile version-application of the Site, etc. For the purposes of giving your data to the authorities in accordance with the relevant legislation, ensuring the contractual requirements and financial agreement regarding the products and services offered with our business partners or other third parties, preparing, presenting, promoting, informing about the content of the campaign, campaigns and offers regarding our company's products and services according to your use. Providing electronic communication services, traffic management, providing and analyzing services, products and services, call center, marketing activities and notifications, strategy, planning and business development, measuring service quality, financial reporting and analysis, complaint, legal follow-up and so on. can be processed for purposes; It can be kept under protection in systems and archive centers.

  Necessary measures have been taken by our Company in the systems and internet infrastructure, depending on the nature of the information and transaction, for the security of the information and transactions provided by the subscribers. When using our site; All credit card transactions and approvals are carried out online between you by the relevant Bank and similar Card Institutions independently of our company (Information such as credit card "password" is not seen and recorded by our Company).

  Information entered on our site for subscription, service/product purchase and information update purposes, as well as confidential information about credit and debit cards cannot be viewed by other internet users.

  Again in accordance with the law, our Company Sarıböğürtlen Telekomünikasyon A.Ş. and Group Companies by SMS/short message, instant notification, automatic call, computer, telephone, e-mail/mail, fax, bluetooth-other wireless networks (if enabled on your device) and other electronic communication tools and social, commercial and other electronic communication tools. communications can be made, we can send commercial electronic messages to our subscribers.

  PERSONAL DATA COLLECTION METHOD AND LEGAL REASON

  Your personal data; electronic communication services and all services offered by our Company and for the purpose of fulfilling its obligations duly within the scope of the above-mentioned purposes, it is collected in electronic environment through verbal, written or mobile applications, e-mails, short messages, calls. Your personal data cannot be processed without your explicit consent; However, it is possible to process it without your explicit consent for the legal reasons stated in Articles 5 and 6 of the KVKK or other legislation and for the purposes stated in this text:

  • Provided by local or foreign laws to which CloudCell is subject
  • If you are unable to express your consent due to actual impossibility, or the data processing is mandatory for the protection of the life or physical integrity of the person or another person whose consent is not legally valid
  • Provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract, that is, to fulfill the requirements of the contracts you have concluded with us in order to offer the requested services and products to you
  • Data processing is mandatory for CloudCell to fulfill its legal obligations
  • Making your personal data public by you
  • Data processing is mandatory for the establishment, exercise or protection of a right
  • Data processing is mandatory for CloudCell's legitimate interests, provided that it does not harm your fundamental rights and freedoms

  TRANSFERRING PERSONAL DATA

  Your personal data, within the scope of Laws and other legislation and for the purposes explained; with regulatory and supervisory institutions, public institutions or organizations that are authorized to explicitly request your personal data in the laws to which they are subject, your attorneys, guardians and representatives authorized by you, business partnerships, suppliers and contractors within the scope of the specified purposes, tax and similar consultants, mandatory legal proceedings regarding legal proceedings. persons, institutions and organizations and third parties we consult, including, without limitation, business partners, third parties from whom services are received, authorized persons and organizations for the above-mentioned purposes, in the country and abroad.

  STORAGE AND SECURITY OF PERSONAL DATA

  Personal data will be kept as long as the purpose of providing this information is valid. Your data will continue to be processed by us after the service you receive from us, in order to determine your needs, to serve you more quickly and to meet your next service requests. If the data is required to be kept for the purposes of reporting, information to public authorities, subject to legal periods and legal authorities, or if it is required to be stored for longer periods in accordance with the legislation, these limits will be complied with. Necessary security measures will be taken by us to prevent the stored and recorded data from being lost, not falling into the hands of unauthorized persons and preventing illegal use.

  YOUR RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA

  By applying to our company, in accordance with Article 11 of the KVKK;

  • (1) Everyone, in connection with herself/himself, has the right to;
    • a) Learn whether or not her/his personal data have been processed,
    • b) Request information as to processing if her/his data have been processed,
    • c) Learn the purpose of processing of the personal data and whether data are used in accordance with their purpose
    • ç) Know the third parties in the country or abroad to whom personal data have been transferred
    • d) Request rectification in case personal data are processed incompletely or inaccurately
    • e) Request deletion or destruction of personal data within the framework of the conditions set forth under article 7
    • f) Request notification of the operations made as per indents (d) and (e) to third parties to whom personal data have been transferred
    • g) Object to occurrence of any result that is to her/his detriment by means of analysis of personal data exclusively through automated systems
    • ğ) Request compensation for the damages in case the person incurs damages due to unlawful processing of personal data

  If you wish, you can always contact our Company and get information about the processes related to the processing of your personal data. Applications and requests regarding these matters will be fulfilled within the legal maximum period or may not be accepted by explaining the legal reason to the party. We inform you that we, as CloudCell, attach the utmost importance to the security of your personal data and that we continue our activities with the awareness that personal data security is at the forefront in all the services we offer to you. Within the scope of the Law on the Protection of Personal Data No. 6698, you can send all your questions and requests regarding your personal data to our Company Tozkoparan Mah.Gen Ali Rıza Gürcan Cad N:29 Alparslan Business Center A Blok Kat:3 D:7 Merter - Güngören / İSTANBUL (Notary public, registered letter with return receipt, We would like to point out that you can send it in writing..

  CHANGES TO THE DATA PRIVACY POLICY

  Regarding all kinds of information and content related to our website and their arrangement, revision and use; Except for those belonging to other third parties according to the agreement of our company; All intellectual and industrial rights and property rights belong to our Company Sarıböğürtlen Telekomünikasyon A.Ş. and Group Companies.

  Depending on the legislative changes, our Company reserves the right to make any changes it deems necessary in the principles shared here. In case of changes, necessary announcements will be made on our website; These changes will become effective as soon as they are announced by our Company on our website or by other appropriate methods. We recommend that you visit our website regularly to be aware of these changes.

• Quality and Information Security Management System Policy

  Our company, which adopts the principle of prioritizing information, management related services related to the environment, customer and service quality for customer services, the main class of quality and Information Security Systems is formed and consists of all areas.

  • • Accepting corporate data, personnel data, customer data as valuable and critical, and fulfilling the obligations required by the laws regarding information security,
  • • To provide the necessary infrastructure and to take the necessary security measures in order to ensure that the IT services used in the realization of our corporate activities continue uninterruptedly, and that access to personal and private data can only be accessed by authorized persons,
  • • To comply with the requirements of Quality and Information Security Standards and to serve in accordance with these standards,
  • • To provide happy and satisfied stakeholders,
  • • To comply with laws and regulations without compromise,
  • • Accepting our customers and employees as a source of assets,
  • • To carry out trainings that will develop technical and behavioral competencies in order to increase information security awareness,
  • • To comply with the requirements of Management Systems and to ensure continuous improvement,
  • • Evaluating possible risks and opportunities within the scope of all its activities, systematically placing a prevention culture in our company,
  • • We undertake to share our approach and priorities with the public and other interest groups.

  
  

  The work and conscious actions of our company personnel around these principles are extremely important for the effectiveness of our established management systems.

• Authorisation

  CLOUDCELL TELEKOMÜNİKASYON A.Ş. is licensed by BTK (Information and Communication Technologies Authority) as STH (Fixedline telephony service provider) and ISS (Internet Service Provider)

• Certificate of Quality
  

  ISO-10002

  

  ISO-27001

  

  ISO-9001

• Infrastructure and Network
  Infrastructure and Network